web
You’re offline. This is a read only version of the page.
close

How to translate this page

Your browser can translate this page automatically. Here's how:

  1. Chrome / Edge: A translation bar usually appears at the top. Click Translate. If not, right-click anywhere on the page and select Translate to [your language].
  2. Firefox: Install the Firefox Translations add-on, then click the translate icon in the address bar.
  3. Safari (iPhone / iPad): Tap the aA icon in the address bar, then tap Translate Website.
Looking for business support?

Help Center

Find the help you need

Pick a category to get started


How to Renew My Subscription


See Best Renewal Offers


Renewed but still getting reminders


Install Trend Micro

Update credit card
Claim Cashback


Cancel
Auto Renew


"Unable to Contact" Error


Activation code is missing


"Cannot Connect to VPN" Error


"Invalid Activation Code" Error


"Something Went Wrong" Error


Can't find Change Credit Card option


Get a Refund


Install on Another Device


Renewed But Still Expired

Search for more topics



Get Help
Product activation

Which product do you want to activate?

Antivirus for Windows
Antivirus for Mac
Mobile Security for Android
Mobile Security for iOS
Home Network Security
Trend Micro VPN
Trend Micro ScamCheck
Get Help
Common issues

Which product do you need help with?

Maximum Security
Antivirus for Mac
Mobile Security for Android
Mobile Security for iOS
Windows
Android Devices
Mac & iOS
Network Security
Data & Privacy
Browser Protection
Anti Scam and Spam
Free Tools
See all products
Get Help
Subscriptions

Need to manage your subscriptions?

Manage your subscriptions from your Trend Micro Account

Go now

Talk to an agent?

Need more help?


⭐ RECOMMENDED

Chat with Trend Companion

Need help fast? Our chatbot is available 24/7 to guide you through common issues. Most customers get their issue solved in just a few minutes.

Chat for faster support

Still need to talk to someone?

Phone support is still available, but you may experience longer wait times due to high call volume. Chat is faster and available 24/7.

See Hotline Numbers
Messenger Icon
Talk to Support Now Need Help?
IT Support Image
calls-avatar

Talk to a Trend Micro Support Representative

ADVISORY: Our phone support specialists are available to assist you in English. If you prefer support in another language, please contact us via chat or email.

Select your country:
Was this page helpful?
Submit Feedback